Effective date: 9/1/2026
These terms are a contract between you and Pacific Kai Ventures LLC, a Wyoming limited liability company ("we," "us," "our"). Lumea Direct is a product of Pacific Kai Ventures LLC.
You agree to these terms when you create an account, check the box to accept them, pay for a plan, or use Lumea Direct. "You" means the agency or business holding the account and every person using it. If you accept these terms for a company, you confirm you have the authority to bind it.
Our Privacy Policy at app.lumeadirect.com/privacy explains how we handle personal information. It is part of these terms. Section 21 sends most disputes to arbitration and gives up your right to a jury trial and to join a class action. Please read it.
Lumea Direct is software for running an agency. You use it to manage clients, packages, deliverables, pipeline, time, reports, and lead tracking for your clients' businesses. We host it at app.lumeadirect.com.
You must be 18 or older to create an account.
Give us true account information and keep it current.
Keep your login private. You are responsible for everything done under your account, including actions by team members and client users you invite.
Email [email protected] right away if you think someone got into your account.
Every paid plan starts with a 14 day free trial. Give us a card when you sign up. We charge the card when the trial ends unless you cancel first. Cancel any time during the trial from your billing settings and you pay nothing.
The Founding Agency Lifetime plan is a one time purchase and has no trial.
Prices and plan limits appear on our pricing page and in the app.
Monthly plans renew every month. Annual plans renew every year. Each renewal charges the card on file until you cancel.
Stripe processes all payments. We never receive or store your full card number.
Prices do not include taxes. You pay any taxes owed on your purchase.
We may change prices with at least 30 days notice by email. A new price starts at your next renewal. Founding Agency Lifetime buyers pay nothing more for what their plan already includes.
Monthly plans: No refunds. Cancel any time. You keep access to the end of the month you paid for.
Annual plans: No refunds, and no credit for unused months. Cancel any time. You keep access to the end of the year you paid for.
Founding Agency Lifetime: Full refund if you ask within 14 days of purchase. No refunds after 14 days.
To ask for a lifetime refund, email [email protected] from the account owner's email address within 14 days of purchase.
Lifetime means the operating life of Lumea Direct. It does not mean your lifetime or the life of your business.
The plan includes:
Up to 8 active clients. Archived clients do not count toward the limit.
Unlimited team members.
All core features available on the date you buy.
Core updates for as long as Lumea Direct operates.
The plan does not include add-on modules we sell separately in the future.
The plan belongs to the account it was bought for. You may not sell or transfer it without our written permission.
We may end a lifetime plan if you break these terms. No refund is owed when this happens.
If we decide to stop operating Lumea Direct, we will:
Email every account owner at least 90 days before shutdown.
Keep the app running and its CSV downloads working during those 90 days, so you can save your data. Section 12 lists the downloads.
No refunds are owed at shutdown. This includes Founding Agency Lifetime buyers after their first 14 days, and annual customers with unused months.
If a payment fails, we email you and keep trying. Here is what happens, counted from the day the payment first failed.
Days 1 to 13: You keep working. We email you to fix the card.
Day 14: Your agency loses access. The billing page stays open so the owner can fix the card.
Day 45: Your client workspaces lose access too.
Day 60 and day 83: We email warnings about the coming deletion.
Day 90: We delete the account and its data. Section 10 explains what deletion covers.
Fix the card at any point before day 90 and your access comes back.
We may suspend an account right away, with no grace period, for abuse, a chargeback, or a payment dispute.
While an account is suspended, you and your team cannot use Lumea Direct. The owner can still reach billing.
Report links you already shared keep working while an account is suspended or locked. Revoke a link in the app if you want it closed.
Cancel any time from your billing settings. Your access continues to the end of the period you paid for.
We delete your data 90 days after your access ends. Save what you want before then.
Deletion removes your agency account, your workspaces, your clients, and the records attached to them, including leads, notes, tasks, time entries, deliverables, and reports.
Two things stay behind. Your personal user record stays, because one person can belong to more than one agency. Security and activity log entries stay, with the link to your agency removed.
Deletion covers the data inside Lumea Direct. Records at Stripe stay as long as the law requires. Sign-in accounts at Clerk are removed separately on request.
"Your data" means everything you or your users put into Lumea Direct. This includes client records, lead records, notes, tasks, time entries, and reports.
You own your data.
You give us permission to store, copy, process, and display your data only to run Lumea Direct, support you, keep the service secure, and follow the law.
We do not sell your data.
You are responsible for having the right to put your data into Lumea Direct. This includes lead information about your clients' customers. You are responsible for giving any notices and getting any consents the law requires.
Lumea Direct has CSV downloads for leads, timecards and pay periods, client content, the money report, the team report, the delivery report, and the agency pipeline.
These downloads cover most of what you put in, and not all of it. Save what matters to you while your account is active.
Lumea Direct is not built to hold protected health information under HIPAA. We do not sign business associate agreements.
Lead records should hold contact details and the service a person asked about. Keep diagnoses, treatment records, insurance details, and medical history out of Lumea Direct.
If your work with a client requires a business associate agreement, keep those records out of Lumea Direct.
Some fields let you save a login URL, a username, and an email address for a client's website or Google profile. We store these as ordinary text in our database.
Never type a password into Lumea Direct. Keep passwords in a password manager and save only the link to it.
Do not use Lumea Direct to:
Break any law, including privacy, spam, and call and text consent laws.
Send spam or unwanted messages.
Store data you have no right to hold.
Upload malware, or try to break into Lumea Direct or anyone else's account.
Copy, resell, sublicense, rent, or lease Lumea Direct.
Reverse engineer, scrape, or copy the software, its design, or its features.
Build a competing product.
Overload the service or get around plan limits.
You are responsible for how you and your team contact leads, including calls, texts, and emails.
Our staff can see your account details at any time. This covers your agency name, the owner's name and email, your plan and billing status, payment dates, how many clients and team members you have, and your setup progress. We also read the support tickets and help questions you send us.
Our admin screens do not show your client notes, your report contents, or your saved client logins.
We use this access to run the service, bill you, and answer your requests.
Our engineers can reach the database when they work on the service. We limit this to people who need it.
Pacific Kai Ventures LLC owns Lumea Direct. This covers the software, design, name, logo, and help content.
We give you a limited, non-exclusive, non-transferable right to use Lumea Direct while your plan is active. These terms give you no other rights.
If you send us ideas or feedback, we may use them without paying you or owing you anything.
Lumea Direct works with services we do not control, such as GoHighLevel and your email app. Their own terms apply to your use of them. We are not responsible for them.
We add, change, and remove features over time. Features marked beta may change or go away, and come with no promises.
We may update these terms. For a material change, we email the account owner at least 30 days before it takes effect. If you keep using Lumea Direct after the change takes effect, you accept the new terms. If you do not accept them, cancel before the change date.
Lumea Direct is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not promise the service will be error free or always available. We do not promise any business result, including rankings, leads, or revenue.
To the fullest extent the law allows:
We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or $500, whichever is more.
You will defend and cover us against claims, losses, and costs, including reasonable legal fees, arising from your data, your use of Lumea Direct, or your breach of these terms.
First, talk to us. Email [email protected] with the details and give us 30 days to fix it.
If we cannot fix it, you and we agree to settle the dispute by binding arbitration, not in court. Arbitration takes place in Sheridan, Wyoming, or by phone or video if both sides agree. The arbitration follows the rules of the American Arbitration Association. One arbitrator decides.
You and we each give up the right to a jury trial and the right to bring or join a class action.
Either side may still bring a claim in small claims court, and either side may ask a court to protect its intellectual property.
Wyoming law governs these terms, without regard to conflict of law rules.
We may assign these terms as part of a merger, sale, or reorganization. You need our written permission to assign them.
If a court or arbitrator finds any part of these terms unenforceable, the rest stays in effect.
If we do not enforce a right, we have not given it up.
Neither side is liable for delays caused by events beyond reasonable control.
These terms and the Privacy Policy are the whole agreement between you and us about Lumea Direct.
We send notices to the account owner's email address. Send notices to us at [email protected].
Pacific Kai Ventures LLC 30 North Gould Street, Suite R Sheridan, WY 82801 [email protected] (949) 484-8435